Which of the following is NOT a training area for those who ship dangerous goods?

• A. Function specific training
• B. General familiarization training
• C. Safety Training
• D. Customer Service Training

Answer: (D)

Three training areas are required for anyone who ships dangerous goods: general awareness or familiarization, function-specific training, and safety training. General awareness ensures you understand the dangerous goods rules and your responsibilities. Function-specific training covers the duties you perform, such as classification, packaging, labeling, documentation, and handling. Safety training teaches how to work safely with dangerous goods and how to respond to incidents. Customer Service Training, while helpful for communicating with customers, isn’t part of the mandatory training areas for dangerous goods shipments. So, it isn’t a required training area.